Grocers Earn Top Spots in Customer Experience

The Temkin Experience Ratings have been published for the past six years as a standard benchmark of customer experience. 10,000 U.S. consumers rate their interactions with 294 companies across 20 industries. In their 2016 report, several grocers scored in the top spots for customer experience.

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Unmanned Convenience Stores: Are We Ready?

Unmanned Convenience Shop Opens in Sweden

An unstaffed convenience store is making quite a splash in industry news. In the 480 square foot store, there is no cashier. Payment is collected monthly via an invoice.

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The In-Store Experience is More Important Than Ever

According to the TimeTrade.com State of Retail 2016, customers still want an in-store experience. They want to touch and feel things, with prompt and personalized service. In fact, according to the report, customers are visiting stores more than last year, so the in-store experience is more crucial than ever.

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Fresh Ideas: Grocers Play a Key Part in Fresh Food Delivery and Vending

Grocery convenience has been a hot topic for several years, and the industry is seeing grocers developing relationships between the largest companies like Amazon to the smallest startups like Grocery Runners to provide services like store pickup, delivery, and vending. Customers are becoming more discerning in their food choices, even at the vending machine, and grocers are playing an important role in the growing demand for fresh food.

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Omnichannel Shoppers Demand Options

Shoppers want it all. The ability to order online, pick it up at the store, or get it the same day all need to be available. According to Chain Store Age, the favorite grocery shopping app was suprisingly, Amazon. The reason? Customers wanted to get discounts and rebates before heading to the grocery store. Customers were asked to choose the factors that made them choose where they shop. The most important factor was convenience of location first, then price second.

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